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SOFT SKILLS

Interpersonal Communication

Secrets of active listening: the key to more effective communication.
No misunderstandings here! Effective resolution of conflicts.
Empathy in action: how to improve your relationships by understanding others.
Powerful presentations: how to speak so others listen?
Constructive feedback: the art of providing constructive criticism.
Networking for the shy: building professional relationships step by step.

Teamwork Skills

From group to Dream Team: secrets of effective collaboration.
Joining forces: building
high-performance teams.
Teamwork tetris: matching skills for optimal results in business and private live.

Stress Management

Farewell to stress: coping methods in a world of continuous deadlines.
Balance at the office: finding equilibrium between work and personal life.
Energy without burnout: managing energy to maintain high performance.
Calm in the storm: strategies for coping with pressure in a dynamic environment.

Setting goals

Goal setted – success started: creating a dreams map.
Bull's-eye: precision in setting and achieving goals.
Compass of success: navigation after the world of goals.

Time and priority management

Success schedule: time planning and organization for a peaceful mind.
Mastering time: rising from the ashes of deadlines.
Time or money? Investing in daily effectiveness.

Assertiveness

Strictness without aggression: assertiveness in practice.
Art of a certain 'no': setting boundaries with assertiveness.
‘Yes’ communication: assertiveness in daily conversations.
The harmony of power: balancing authority and empathy.
Assertiveness without fault: how to speak openly and respect others.

The magic of the word 'yes': the art of negotiations without losers.
Dialogue for profit: negotiating strategies with class.
Win-Win or as always go out with the face.
Voice of the negotiator: verbal and
non -verbal communication.

Negotiations

Flexibility and adaptability

Flexible mind: develop your adaptability.
Recipe for a change: how flexibility leads to creativity.
Recipe for a change: how flexibility leads to creativity.
Adaptive acrobatics: tricks for difficult times.

Positive Thinking

Code of optimist: principles for a happy professional.
Think well, act wisely: practical strategies of positive thinking.
Positive productivity: how enthusiasm drives the results.
Winning mentality: Live, think and act with a positive attitude.

Motivation

Sparkle of change: discover the motivational flame.
Motivational booster: a charger for your will.
Act with passion: internal power awakens.

SALES COMPETENCES

Sales techniques

Master of presentation - impact on the customer's imagination.
Charm the listener: communication that convinces and sells.
Sales detective - discovering customer needs.
Close the deal the first time - Sales Cycle shortening strategies.

Calling

Telephone icebreakers: warm -up before cold contacts.
Strategic scripting: creating effective telephone scripts.
Cold calls, warm perception: building a phone relation.
Unlock the answer: handling telephone objections.

Handling objections

Objections as an opportunity: techniques of turning objections into possibilities.
From 'NO' to 'YES': sales guide to objection handling.
Dialogues instead of monologues: engaging customer despite objections.

Sales process

From query to closure: effective sales process from A to Z.
Understand the customer: recognition and response techniques to purchasing signals.
Communication as a superpower: building relations in the sales process.

Presenting the solution

Presentations that convince: selling benefits, not functions.
How to speak ‘Benefits Language’?
From needs to solutions: effective techniques of presenting offers to customers.